Understanding our refund and satisfaction guarantee policies.
Last Updated: January 2025
At Avigail Beauty Space, your satisfaction is our priority. We stand behind the quality of our services and products. This refund policy outlines our approach to service satisfaction and financial transactions.
Please read this policy carefully to understand your rights and our procedures regarding refunds and service adjustments.
All Sales Are Final
As a service-based business, all payments for completed services are final. Once a service has been performed, refunds are not provided. This policy exists because beauty services cannot be "returned" once completed.
However, we are committed to your satisfaction and will work with you to address any concerns or issues with our services. Please see our satisfaction guarantee below.
While we don't offer monetary refunds for completed services, we do guarantee your satisfaction through the following measures:
If you're not satisfied with your service, we'll make corrections or adjustments at no additional charge within 7 days of your original appointment.
In cases where corrections aren't possible or satisfactory, we may offer service credit toward future appointments at our discretion.
We'll schedule a consultation to understand your concerns and determine the best solution to meet your expectations.
All corrections and adjustments are performed by our most experienced professionals to ensure the best possible outcome.
In rare circumstances, we may issue partial or full refunds:
If we are unable to perform your scheduled service due to circumstances on our end (equipment failure, staff emergency, etc.), you will receive a full refund or the option to reschedule.
If you were accidentally charged twice for the same service, the duplicate charge will be refunded immediately.
If you were charged for a service you did not receive or were overcharged, the difference will be refunded.
If you experience a severe allergic reaction or adverse event that prevents service completion (despite proper disclosure and patch testing), a partial refund may be issued based on the circumstances.
The following are non-refundable under all circumstances:
If you're unsatisfied with your service or believe you're entitled to a refund, please follow these steps:
Reach out to us within 48 hours of your service to discuss your concerns. The sooner we know about an issue, the better we can address it.
Explain your concerns in detail. Photos can be helpful for visual services like makeup, brows, or lashes.
We'll schedule a time for you to come in so we can assess the situation and determine the best solution.
We'll work with you to find a satisfactory resolution, whether that's a correction, adjustment, or other appropriate remedy.
If a refund is approved, please note the following timelines:
If you're not satisfied with our response to your refund request:
Our goal is always to find a fair and reasonable solution that addresses your concerns while maintaining our business standards.
We're here to help address any concerns or questions you may have.
Avigail Beauty Space LLC
404 Winter Ln
West Palm Beach, FL 33410
Phone: (727) 274-8166
Email: info@avigailbeautyspace.com
